Less-Than-Truckload
XPO LTL driver behind the wheel of truck

Customer Care+

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With Customer Care Plus+ we offer customizable service with a dedicated representative to support your complex operations. Get the ultimate peace of mind with proactive management of your transportation needs.

Your dedicated representative acts as a single point of contact, who intimately knows your business to keep your operations running smoothly and helps make pickups and returns easy for you and your customers, by managing and coordinating your inbound LTL supply chain.

Customer care plus+

Proactive shipment monitoring

Drive higher on-time performance with constant monitoring of your shipments in transit by a dedicated XPO representative. We provide alerts on potential delivery delays, status emails to service centers and proactive issue resolution to meet your deadlines and mitigate risks to your business.

Single point of contact

Our single point of contact supports all your locations, intimately knows your business and helps keep your operations running smoothly with dedicated support for all your LTL needs.

Coordinated pickups & Returns Management

We make pickups and returns easy for you and your customers, by managing and coordinating your inbound LTL supply chain. Your dedicated representative contacts shippers, completes BOLs, schedules pickups and monitors and confirms deliveries.

Coordinated Pickups

We help manage and coordinate your inbound LTL supply chain including pickup scheduling and monitoring, accurate documentation of information and proactive issue resolution.

Returns Management

With return authorization, pickup management, shipment monitoring, issue resolution and reporting, we’ll keep your returns supply chain running smoothly.