At XPO, we strive to offer the best-in-class LTL service in the industry, delivering your freight damage-free and on time. Please accept our apology for the loss or damage of a shipment as this is a rare occurrence in our network. But rest assured, our dedicated claims team is standing by to process your claim.
FILing A CARGO CLAIM FOR LOSS OR DAMAGE
Prepare to submit the following supporting documentation:
View the step-by-step instructions video
FILING A CLAIM FOR THE ON-TIME GUARANTEE REFUND
If delivery is not completed within the published transit time, the debtor will (subject to terms and conditions) receive a zero invoice for all net linehaul charges, including fuel surcharges. This program covers all points served directly by our LTL operations in the continental U.S. and Canada.
Please review tariff for the complete terms and conditions of our Standard Delivery Service Guarantee.