Premium Service Overview
Enhance your shipping with our suite of Premium Services while improving supply chain performance with advanced options for your complex and critical transportation needs.
GUARANTEED On-time performance
With our Guaranteed service offerings, your just-in-time, high-value and time-sensitive shipments get priority handling and ultimate on-time performance. Now offering two options: Guaranteed (G!) day-definite service and Guaranteed by Noon (G!12) service.
Rapid Remote Service
Get priority handling and 1-day faster transit times to remote destinations located more than 50 miles from the XPO delivery service center.
International and offshore coverage
Use our International and Offshore service to get industry leading reliability and speed with direct LTL shipping to and from Canada, Mexico, Alaska, Hawaii and Puerto Rico. Get one carrier, one invoice and one point of contact for all your North American shipments. Now offering customs brokerage service to and from Canada.
Exclusive Use of a trailer
With our Exclusive Use service, you get a private trailer to eliminate handling and comingling of your freight during transit. Get instant security and capacity when you need it.
Retail delivery performance
Our Time Date Critical service we help you meet the demanding delivery expectations of your retail partners, vendors and big-box distribution centers while avoiding penalties and fines. We ensure your shipments are delivered within the window, must arrive by date (MABD), or appointment time specified.
Customer care plus+
With Customer Care Plus+ we offer customized service support with a dedicated representative to support your complex operations. Get the ultimate peace of mind with proactive management of your transportation needs.
Proactive shipment monitoring
Drive higher on-time performance with constant monitoring of your shipments in transit by a dedicated XPO representative. We provide alerts on potential delivery delays, status emails to service centers and proactive issue resolution to meet your deadlines and mitigate risks to your business.
Single point of contact
Our single point of contact supports all your locations, intimately knows your business and helps keep your operations running smoothly with dedicated support for all your LTL needs.
Coordinated pickups & Returns Management
We make pickups and returns easy for you and your customers, by managing and coordinating your inbound LTL supply chain. Your dedicated representative contacts shippers, completes BOLs, schedules pickups and monitors and confirms deliveries.